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AI Booking Assistant for Veterinarians
AI-Powered100+ Languages5-Min Setup

Smart Booking Assistant That Understands Pet Emergencies

Stop losing revenue to emergency disruptions and missed appointments. Our AI handles triage, schedules follow-ups, and keeps vaccination records current—so you can focus on healing pets.

The Challenges Veterinarians Face Every Day

Sound familiar? Hey Mag solves these automatically.

1

Emergency Walk-ins Disrupt Your Entire Schedule

A single emergency case can push back 5-6 scheduled appointments, creating chaos in your waiting room. Pet owners get frustrated with delays, and your staff scrambles to reschedule. This domino effect costs you time, money, and client satisfaction.

73% of veterinary practices report daily schedule disruptions from emergencies

2

Manual Vaccination Reminders Eat Up Staff Time

Your team spends hours each week calling pet owners about overdue vaccinations and annual checkups. Many calls go to voicemail, reminders get forgotten, and pets miss critical preventive care. This manual process is inefficient and leads to revenue loss from missed appointments.

Average veterinary practice loses $47,000 annually from missed vaccination appointments

3

Anxious Pet Owners Flood Your Phone Lines

Pet parents panic over every sneeze, limp, or unusual behavior, calling repeatedly for reassurance. Your reception staff can't provide medical advice, yet simple symptom guidance could ease concerns. This creates bottlenecks and prevents urgent calls from getting through.

68% of veterinary calls are non-emergency symptom inquiries

Built for Veterinarians

Everything you need to automate customer communication and booking.

Emergency Triage Assessment

AI evaluates symptoms instantly and determines true emergencies versus routine concerns, protecting your schedule while ensuring urgent cases get immediate attention.

Smart Vaccination Tracking

Automatically sends personalized reminders based on each pet's vaccination history and schedules follow-up appointments without staff intervention.

24/7 Symptom Guidance

Provides pet owners with immediate symptom assessment and care instructions, reducing anxiety and unnecessary emergency visits.

Intelligent Appointment Booking

Schedules routine checkups, manages cancellations, and optimizes your calendar to maximize productivity and revenue.

How It Works

Set up in 5 minutes. No technical skills required.

1

Connect & Train

Upload your vaccination protocols, emergency guidelines, and appointment preferences. The AI learns your practice's specific procedures and scheduling rules.

2

Customers Message You

Pet owners text about symptoms, booking requests, or vaccination questions. The AI provides instant triage and books appropriate appointments.

3

You Stay in Control

Review all AI recommendations, approve emergency classifications, and maintain oversight of your schedule while the system handles routine tasks.

18%
average_no_show_rate
73%
emergency_disruption_frequency
47
vaccination_reminder_calls_per_week

What Veterinarians Use Hey Mag For

Triaging after-hours symptom inquiries and scheduling appropriate morning appointments
Automatically booking annual wellness exams when vaccination reminders are sent
Managing surgical follow-up appointments and post-operative care instructions

Frequently Asked Questions

How does the AI determine if a pet needs emergency care versus a routine visit?
Our AI is trained on veterinary triage protocols and evaluates symptoms like breathing difficulty, toxin ingestion, trauma, and behavioral changes. It flags true emergencies for immediate attention while scheduling routine concerns for regular appointments. You always have final approval on emergency classifications.
Can the system handle complex vaccination schedules for different pets?
Yes, the AI tracks individual vaccination histories for dogs, cats, exotic pets, and livestock. It follows AAHA and AAFP guidelines, accounts for pet age and health conditions, and sends customized reminders based on each animal's specific needs. You can modify any schedule as needed.
What types of pet insurance does the booking system recognize?
The AI can verify coverage for major providers like Trupanion, Healthy Paws, Embrace, and Nationwide. It collects insurance information during booking and alerts your staff about coverage details, pre-authorization requirements, and claim procedures before the appointment.
Will the AI give medical advice to pet owners?
No, the AI provides general symptom guidance and care instructions but never gives specific medical diagnoses or treatment recommendations. It directs owners to schedule appointments for professional evaluation and clearly states when immediate veterinary care is needed.
How quickly can this be set up for my veterinary practice?
Most practices are up and running within 48 hours. We help you upload your protocols, train the AI on your scheduling preferences, and integrate with your existing practice management software. Your team receives training to ensure smooth implementation.

Transform Your Veterinary Practice With Intelligent Booking

Join 500+ veterinarians who've reduced no-shows by 40% and improved client satisfaction.

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